Seven principles that guide everyday care
Over more than 40 years, Nightingales has developed clear foundations for how we care, how we work together and how we make decisions. We call these the Nightingales Way.
A shared way of working
Sarah Bruce, co-founder of Nightingales with Nick, describes the Nightingales Way as the foundation beneath the service: practical principles that help colleagues make thoughtful decisions and keep the person receiving care at the centre.
Family ethos
Residents, families and colleagues are treated with the kindness, compassion and consideration we would want for our own family.
An owner’s mindset
As a family and employee-owned organisation, we share pride in the service and take personal responsibility for doing things well.
Solid foundations
Understanding, fairness, honesty and openness guide decisions, especially when a situation is difficult or needs are changing.
Focused expertise
We concentrate on personal, privately funded care and use our experience to provide a service tailored to the individual.
Personal recognition
Every resident is an individual, never a number. We build genuine connections and recognise the contribution of every colleague.
Thinking win-win
Residents come first and colleagues are valued. A supported team is better able to provide reliable, thoughtful care.
Learning and growth
We keep learning from colleagues, residents and families, using feedback to improve the service rather than assuming our work is finished.
See our approach for yourself
Meet the team, look around the home and ask us what good care means in everyday practice.
